What are patient requests?

Patient requests are structured submissions from patients that clinic teams can review, triage, and action.

Can patient requests become appointments?

Yes. When a request needs a booked visit, teams can move from request handling into appointment workflow.

Structured requests reduce vague inbound messages and help staff decide what action is needed next.

Patient Requests Key Features

Request Management

Patient requests need intake, triage, status, ownership, communications, and appointment handoff support.

Forms

Use configured forms to capture the details needed for each request type.

Status

Keep requests visible as they move from new to reviewed, actioned, or closed.

Assignment

Route request work to the team or user responsible for the next step.

Appointments

Turn a request into an appointment when the next step requires booking.

Documents

Keep files or generated documents connected to the request.

Messaging

Use email or SMS to update patients when request handling moves forward.