Features
Explore the Medrexo feature set
A practical gateway into the clinic workflows Medrexo supports, from appointment operations and patient records to communications, payments, reporting, and premium modules.
Appointments
Booking operations and clinical workflow context.
Centralize booking, rescheduling, clinical context, and operational oversight around every appointment.
Availability
Calendar and capacity management.
Manage practitioner and location availability with rules that keep calendars aligned across tenants.
Unavailability
Blocked-off time and scheduling control.
Manage exceptions, time away, and operational downtime without breaking the booking workflow.
Charges
Consistent service billing structure.
Attach structured charges to appointments and services so teams can bill consistently.
Locations
Clinic locations and operational settings.
Configure clinic locations, opening details, and tenant-specific operational settings.
Practitioners
Profiles, specialties, and assignment logic.
Organize practitioner profiles, specialties, media, and assignment logic across locations.
Services
Service definitions and delivery settings.
Define the services each tenant offers, including settings, pricing, and availability behavior.
Patients
Patient records and journey history.
Maintain complete patient records, intake details, alerts, and journey history in one place.
Medical History
Clinical background in one patient record.
Keep allergies, conditions, medications, and other historical patient context accessible in one workflow.
Registration
Structured intake before care begins.
Collect registration details, intake questions, and booking context through guided patient-facing flows.
Patient Requests
Triage inbound patient demand.
Capture, review, and progress patient-submitted requests through an operational workflow.
Team
Tenant-aware staff accounts and workflows.
Give staff the tools they need with tenant-aware user accounts and operational access.
Access Control
Granular operational access control.
Control who can see, create, update, and manage each part of the platform.
Audit Trail
Operational change history and accountability.
Track who changed what, when it changed, and the operational context behind each action.
Chat
Operational conversations in context.
Keep conversations attached to operational workflows instead of scattering communication across tools.
Structured email workflows.
Send operational and marketing email messages from a structured central workflow.
SMS
Fast patient updates and reminders.
Reach patients quickly with tenant-aware SMS messaging for reminders, updates, and follow-ups.
Phone
Call handling in patient-facing workflows.
Support phone-based outreach and contact workflows alongside messaging, segments, and templates.
Letter Generator
Reusable clinical and admin documents.
Create reusable document templates and letter layouts for clinical and administrative workflows.
Segments
Audience grouping for follow-up and outreach.
Group audiences for targeted communication, follow-up campaigns, and workflow actions.
Templates
Consistent message content across channels.
Standardize message content across email, SMS, and document workflows.
Phone
Phone consultations with platform context.
Run phone-based consultations with the same operational context as other appointment types.
Video
Virtual consultations in tenant workflow.
Support virtual consultations without leaving the tenant workflow.
Pre-booked
Scheduled consultation workflows.
Handle scheduled consultations with clear capacity, preparation, and follow-up steps.
Clinical Notes
Structured notes within the consultation flow.
Capture, review, and compare clinical notes as part of the live consultation workflow.
Waiting List
Fill capacity faster after changes.
Offer waiting-list flows that help fill capacity and react to cancellations faster.
Walk-in
Same-day demand and throughput handling.
Capture same-day demand and operational throughput for walk-in appointments.
Phlebotomy
Testing and sample-collection workflows.
Support blood-draw workflows alongside booking, testing, and reporting operations.
Patient Alerts
Important patient context at the point of care.
Surface important alerts and patient-specific warnings directly within the consultation workflow.
Online Scheduler
Public booking without breaking tenant rules.
Expose booking availability through a public-facing scheduler without breaking tenant rules.
Form Builder
Structured forms for intake and workflow capture.
Design structured forms for intake, booking, screening, and operational workflows.
E-Prescribing
Prescribing as part of the broader patient journey.
Support prescribing workflows as part of the wider consultation and patient journey.
Laboratories
Tests, panels, and external lab operations.
Connect tests, panels, tubes, and external laboratory operations into the platform.
Policies
Policy publishing and acceptance workflows.
Publish and manage policies that central or tenant users need to review and accept.
Documents
Patient and request documents in one workflow.
Manage uploaded files, generated letters, and operational documents across patient and request workflows.
Marketing Website
Central-domain marketing without tenant impact.
Run the central-domain marketing experience without changing tenant routing or application behavior.
Patient Portal
Self-service workflows beyond initial booking.
Extend self-service workflows for patients beyond the appointment booking step.
Mobile App
Mobile-first Medrexo experiences.
Bring Medrexo workflows to mobile-first experiences for staff or patients.
Whitelabel
Customer branding on the shared platform.
Present the platform under customer branding while preserving the shared SaaS core.
EPOS Terminal
In-person payment capture.
Take in-person payments and keep them tied to the operational record.
Payment Links
Remote billing requests in context.
Send remote payment links that match the appointment or billing context.
Cards
Card payments across booking workflows.
Accept card-based payments in the same operational flow as appointments, billing, and collections.
Cash
Cash lifecycle tracking.
Record cash-based payments within the same lifecycle and reporting flow.
Reports
Payment and operational visibility.
Track payment activity and operational performance with structured reports.
Coupons
Trackable promotional and operational discounts.
Apply promotional or operational discounts in a controlled, trackable way.
Subscriptions
Tenant-level plans and modules.
Manage plan and module subscriptions at the tenant level.